Privacy policy
PRIVACY POLICY
Note: We may change these Terms from time to time. However, the policies & terms that were current at the time you place your order will apply to that order.
This policy explains how Cosy Abode handles, discloses and stores the personal information that you convey to us when you use the CosyAbode.com.au retail website.
Important information
The following information is required to be disclosed under trading laws of the state of Victoria.
Cosy Abode may share your personal information with our suppliers, our business partners (such as our banks, logistics providers, 3rd part payment platform suppliers, security service providers and our own customer services staff, as well as law enforcement authorities if deemed necessary in cases of suspected fraud, hacking of our website or online theft.
What types of personal information do we collect?
Cosy Abode only collects the personal information necessary to facilitate your use of its services. This means that when you use the Cosy Abode website, or the services of suppliers of services to us (such as payment facilities or transport) we may collect personal information such as your name, address, telephone number, email address, payment details and any content such as images etc. that you send to us.
We do not ask for any personal information that is not strictly relevant to facilitate the online shopping process.
How we collect your personal information
Our website uses SSL encryption to protect your personal information.
When you buy something from Cosy Abode, or subscribe to our newsletter, or apply for an account, we collect that personal information that you provide, This is necessary to process payments & ship any orders that you place, send emails to you regarding our products or in the case of issues with your order, and to allow you faster check out times during the checkout process.
Your IP address and other statistical methods are also identified using Cookies on the website.
Examples of who we share your personal information with.
Cosy Abode only shares your personal information with business who are directly connected to us for the purpose of facilitating your order & its delivery. We do not share your information with any other party, Further, only information that is relevant to a business/partner is shared with that business/partner. For example, your payment details are not shared with our logistics partners.
Our suppliers
In rare cases, our suppliers of products sold on our website may deliver directly to you. We may share some of your personal information with the suppliers to facilitate the delivery of the product(s) you have purchased. This only includes your delivery address, the recipient's name and your contact details if you have requested a call before delivery – or, we may provide it to the supplier on delivery day if they are having trouble finding your location or accessing the delivery address.
Our logistics partners
We may share some of your personal information with our providers of delivery services. This is only done to facilitate the delivery of the product(s) you have purchased. This only includes your delivery address, the recipient's name and your contact details if you have requested a call before delivery – or, we may provide it to the supplier on delivery day if they are having trouble finding your location or accessing the delivery address.
Our billing & security partners
We will share some of your personal information with our billing & security partners in order to ensure that your payment is processed correctly & on occasion to verify that the payment attempt/s are not fraudulent.
Our sales team
Our team has access to only relevant personal information in order to provide you with customer support services and track &/or follow up on your orders.
Federal or State police authorities
We may disclose your personal information to the relevant law enforcement authorities when required to do so by law, for example in cases of attempted fraud, fraud, where any threats are made to Cosy Abode &/or its employees or where hacking of the Cosy Abode site is suspected.
How you can view or control the personal information we hold
You are entitled to request to see the personal information that Cosy Abode holds about you. You may then request that we amend, update or delete this personal information. Please note that if we do completely delete your information, you may no longer be able to use our online retail services. Some of your basic personal information cannot be deleted, such as past order details, as we must hold this information for our accounting purposes and annual reporting to the ATO, which may include audits.
If you would like to unsubscribe from receiving any of our commercial electronic messages, which we may send to you by email and/or SMS, please visit the 'my account' section. Your request to unsubscribe will be actioned promptly.
If you have questions about our privacy policy
Please send us an email via our Help Centre on the Cosy Abode website at any time if you have any questions or concerns about this Privacy Policy, or to enquire about how your personal information has been handled.
Complaints about breaches of our privacy policy or unauthorised distribution of your private information are taken very seriously. You are welcome to contact Cosy Abode at any time about this and one of our managers will take up dialogue with you to understand and investigate the matter. If at any time you are not satisfied with our responses or attempts to resolve the matter, you have the right to take your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992. (these are the current contact details for OAIC at the time of drafting this privacy policy document)
To contact us, please send us an email or write to our corporate headquarters at; Cosy Abode, P.O Box 6001, Wantirna, VIC, 3152, AU.
We reserve the right to amend this Privacy Policy from time to time, without notice to you. For example, if & when new privacy laws come into effect or are changed, we will make the appropriate amendments to our policy.
Your use of the Cosy Abode website &/or our retail services, given the availability of this Privacy Policy on our website, and your responsibility as a consumer to read it, signifies your acceptance of our Privacy Policy.
This Privacy Policy forms part of our wider General Terms of Business policy, which is available for you to view at any time on the Cosy Abode website.